June 11, 2026

Current Status: Investigation in Progress

Hello,

We have identified a malfunction affecting the import of images into the Interactive Image component in a specific case detailed below.*

Observed Symptoms

The issue occurs only when importing an image stored on your computer: Interactive Image configuration > Select an image > Import > Choose a file > Select the image > Open > Add a file

In this case, the image does not display in the component after import.

⚠️ Images selected from OneDrive or a SharePoint library are not affected by this malfunction and work normally.

Available Workaround

You can work around this issue by first importing your image into OneDrive or a SharePoint library, then selecting it from that location within the Interactive Image component.

This method works correctly and allows you to continue using the component without interruption.

Ongoing Actions

Our technical teams are actively working to identify the root cause and deploy a fix. We are prioritizing this incident.

Next Steps

We will post an update here as soon as a significant development (cause identified, temporary fix, or permanent solution) is available.

The article will be marked Resolved once the issue is fully fixed and verified.

What You Should Do

There is no need to open a new ticket for this specific issue as long as the incident is shown here as “in progress.”

You can refresh this page regularly to follow the progress.

If the blockage prevents you from performing a critical action, please contact us and include “INTERACTIVE IMAGE INCIDENT” in your message.

Thank you sincerely for your understanding and patience.

The Jint Support Team