March 31, 2026

Current Status: Incident Resolved

The interruptions experienced were related to a service in our infrastructure whose memory management was not optimal. Under certain conditions, this could lead to saturation, causing the Configurator to be unavailable.

As this service is directly linked to the My Applications component, it was also impacted during these occurrences.

Several actions have been taken to permanently correct the situation:

• improvement of resource management on the service side,
• implementation of monitoring and alert mechanisms to detect early signs of degradation,
• and adjustment of our cache management strategy, with the implementation of a more robust and better-suited solution.

These optimizations now allow us to have stabilized operation in this area.

We remain vigilant, of course, and will continue to monitor the situation.

Thank you for your patience and trust.

The Jint Support Team

March 13, 2026

Current Status: Investigation in Progress

Hello,

We have identified a malfunction that is currently preventing access to the Configurator.

Observed Symptoms

• The Configurator page remains inaccessible
• A white screen appears (or infinite loading depending on the browser)

Observed Circumstances
This issue seems to occur mainly on Friday afternoons. If you encounter this issue outside of these time slots, please do not hesitate to report it to us.

Ongoing Actions

Our technical teams are actively engaged to identify the root cause and deploy a fix. We are prioritizing this incident.

Next Steps

• We will post an update here as soon as a significant development (cause identified, temporary fix, or permanent solution) is available.
• The article will be marked Resolved once the issue is fully corrected and verified.

What to do on your side?

• No need to open a new ticket for this specific issue as long as the incident is shown here as "in progress."
• You can refresh this page regularly to follow the progress.
• If the blockage prevents you from performing a critical action, contact us by indicating "CONFIGURATOR INCIDENT" in your message.

Thank you sincerely for your understanding and patience. We are aware of the impact of this malfunction and are doing everything possible to resolve it as quickly as possible.

The Jint Support Team