May 6, 2026

Current Status: Incident Resolved ✅

The malfunction affecting the display of Newsletter statistics is now fully resolved.

What Has Been Fixed

The internal bug that prevented the collection and display of statistical data has been identified and fixed by our teams. The patch was deployed on May 6, 2026.

The statistics for your newsletters (open rate, click rate, etc.) are now displayed correctly again.

April 24, 2026

Current Status: Investigation Ongoing

Hello,

We have identified a malfunction currently affecting the Newsletter module of Jint.

Observed Symptoms

• The statistics for your newsletters show 0% on all indicators (open rate, click rate, etc.)
• This behavior affects all newsletters sent

Important Note

⚠️ Your newsletters are being sent properly and are arriving correctly at your recipients. Only the display of statistics is impacted. There is no need to resend your communications.

Identified Cause

Our teams have identified the cause of the malfunction. It is an internal bug affecting the collection and display of statistical data. The sending of newsletters is not impacted.

Ongoing Actions

A fix is currently under development. Our teams are actively working on finalizing and deploying it.

Next Steps

The fix is scheduled to be delivered during the week of April 27, 2026. The statistics should be restored and displayed correctly from that date.

We will post an update on this page as soon as the deployment is effective. The article will be updated with the status Resolved once the situation is fully stabilized.

What to Do on Your End?

• Continue sending your newsletters normally – sending is working correctly
• There is no need to open a ticket for this incident while it is under investigation
• We invite you to follow updates directly on this page
• If you experience a blocking impact on critical activity, you can contact support specifying "Newsletter Statistics Incident"

We thank you for your understanding and patience. Our teams are fully committed to restoring the display of statistics as soon as possible.

The Jint Support Team