Tuesday, July 21, 2026 - Current Status: Incident Resolved

The service has now returned to normal. The fix deployed on July 20 restored stable display of the Unified Experience.

We remain vigilant and will continue to monitor the situation in the coming days.

If you still notice any abnormal display, please do not hesitate to contact us, specifying "INCIDENT UNIFIED EXPERIENCE DISPLAY" in your message.

Thank you for your patience and understanding.

The Jint Support Team

Monday, July 20, 2026 - 10:00 AM

An update to our features made on Friday, July 17 caused a malfunction in the display of the Unified Experience. A fix was deployed this Monday, July 20 at 9:30 AM. The service should now be back to normal.

Observed Symptoms

Following the deployment, users may notice unusual display or no display of the Unified Experience.

Fix Applied

Our technical teams identified the root cause of the problem and deployed a fix this Monday, July 20 at 9:30 AM. The display of the Unified Experience should be restored.

For your information, the new design of the Unified Experience is as follows:

What to do if you still encounter the problem?

If despite this fix you still notice abnormal display on the Unified Experience or on your applications, please contact our support specifying "INCIDENT UNIFIED EXPERIENCE DISPLAY" in your message so that we can investigate your specific case.

• FR: https://support.jint.co/hc/fr/requests/new
• EN: https://support.jint.co/hc/en-us/requests/new

Thank you for your understanding.

The Jint Support Team