June 25, 2026

Current Status: Incident Resolved

The malfunction affecting the import of images from a computer into the Interactive Image component has now been fixed. It is once again possible to import an image stored locally on your computer without encountering any issues.

Thank you for your patience and trust.

The Jint Support Team

June 11, 2026

Current Status: Investigation Underway

Hello,

We have identified a malfunction affecting the import of images into the Interactive Image component in a specific case detailed below.*

Observed Symptoms

The problem occurs only when importing an image stored on your computer: Interactive Image Configuration > Select an Image > Import > Choose a File > Select the Image > Open > Add a File

In this case, the image does not display in the component after import.

⚠️ Images selected from OneDrive or a SharePoint library are not affected by this malfunction and work normally.

Available Workaround

You can work around this issue by first importing your image into OneDrive or a SharePoint library, then selecting it from that location in the Interactive Image component.

This method works correctly and allows you to continue using the component without interruption.

Ongoing Actions

Our technical teams are actively engaged in identifying the root cause and deploying a fix. We are prioritizing this incident.

Next Steps

We will post an update here as soon as significant progress (cause identified, temporary fix, or permanent solution) is available.

The article will be marked Resolved once the problem is fully fixed and verified.

What You Should Do

There is no need to open a new ticket for this specific issue while the incident is listed here as “in progress.”

You can refresh this page regularly to follow updates.

If the issue prevents you from performing a critical action, please contact us and include “INTERACTIVE IMAGE INCIDENT” in your message.

Thank you sincerely for your understanding and patience.

The Jint Support Team